Return Policy and Other Rules
30-Day Return Policy
Our 30-Day return policy gives you plenty of time to consider your purchase. You can return any item (except those with personalization, engraving or clothing items) in its original condition within 30 days of the date of shipment for a refund or exchange. It’s that simple.
Our Return Process
Once we receive your returned item and it is accepted, your refund or new item will be processed.
Upon receiving your return, the item will be reviewed by our Quality Assurance department. Please note that items showing signs of wear or those that have been altered, resized, or damaged in any way cannot be accepted for return. Personalized items and closeout products may not be returned.
- Shipping and gift wrapping will not be refunded and you will be responsible for shipping and handling charges to return the item to us.
Media Items such as books, DVDs, CDs, and videos must be in unopened packages. Due to the high cost of Gold, 14kt Gold Items are no longer able to be returned.
How To Prepare A Return
To return an item to MaryShop.com, follow our simple process:
- Send us an email at [email protected] Please be sure to include your original order number. We will respond to your returns request via email within 2 business days.
- Package Your Return. Include your order number, and all original packaging and any certificates of Authenticity.
- Get a confirmation number on your shipping return so you can track its progress. We are not responsible for lost or damage of return shipments.
If you have any questions about our return procedure, Contact us at [email protected]
We must receive your returned items within 30 days of the original order date. We issue refunds in the form of payment used to make the original purchase.
If you receive a gift purchased from MaryShop.com, you may return the gift and a credit will be issued. Your item must be eligible for return and must be initiated and received back in our warehouse within the timeframe stated in our Standard Return Policy.
Gift recipients may only initiate a return if their name appears on the shipping address of the order. If your name is not listed on the order, then we recommend contacting the gift giver so they may initiate the return. All refunds will be issued to the original purchaser’s account in the original form of payment.
We regret that we are unable to issue any kind of refund or credit to a gift recipient. In the event that an item arrives damaged or is defective, we will be happy to send you a replacement if the item is still available.
Clothing Returns (including veils and ties for First Communion)
If you need to return a clothing item, you need to initiate that return within 3 days of receiving the item. Please contact us immediately. And, the item must not be worn and in the original packaging to consider the return.
Veils and Ties for First Communion are not returnable.
To initiate your return, please contact [email protected] for assistance or call us.
MaryShop.com Catholic Store online sells only high-quality religious items, so we are proud to offer our guarantee on every product.
If an item breaks due to faulty materials or bad workmanship, simply send it back for an exchange or store credit. This guarantee applies to products purchased within the last year.
Risk of Loss
All items purchased from MaryShop.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.
Please also note that only one discount or coupon can be used per order; they cannot be combined.
Despite our best efforts, a small number of the items on our website may be mispriced. If an item’s correct price is higher than our published price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.
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